Returns and Repair

RETURN AND EXCHANGE POLICY 

If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop.  Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.

We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.

To return or exchange an item, please email us at info@velometal.com for a return authorization number. Items cannot be accepted for a return or repair without an RA number.

For your protection, please insure the package for the full purchase amount. VELOMETAL is not responsible for items lost or damaged during transit.

Store credit is issued upon receipt of the item.  Refunded credits do not include shipping costs.

 

REPAIR POLICY 

We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of VeloMetal Jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.

For elective repairs, there is a $15 service charge plus the cost of additional materials and shipping.

Half pairs of earrings cost half the price of a full pair of earrings plus shipping.

If an item needs to be repaired, please email us at info@velometal.com for a return authorization number. Items cannot be accepted for a repair without an RA number. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.

 

Please check out Product Care and Information for proper care of your VeloMetal Jewelry.